by Brad Closson

Being a manager is a very important role.  Not only are you judged by all the decisions you make, but you are also closely observed doing your day-to-day interactions.  Managers need to understand that one of the key responsibilities they have is being a role model.  A manager’s team should to able to learn quite a bit, just from watching the manager.   One of the main qualities to be learned from a manager is how to be professional.

Though there are many aspects to being professional, we will focus on five basic traits.

Look the part.  Managers should dress as they would if their best client was in the office.  If this means wearing blue jeans and a T-shirt, no problem.  Some industries are more flexible than others.  The main objective is to “look” like you are the one in charge.  “Dress for success” is the name of the game.

Be polite.  Say “please” and “thank you.”  Answer your phone in a welcoming tone.  Use the name of the person you are talking to in the conversation.  Let everyone know that you appreciate what they are doing.  We all learned this in kindergarten, but it’s amazing how much of it gets lost along the way.

Follow-up promptly.  This is one area that many managers neglect because they feel it takes too much time.  However, getting back to people quickly shows a very high level of professionalism.  Good time management skills will come in handy with this principle.  Block out time each day for all your follow-ups.  E-mail, phone messages, and requests made in person should have a very short turn-around time.  This shows that the manager is on the ball and can handle multi-tasking.

Have a confident demeanor.  It is important that professionals exude a high level of confidence.  This assures everyone around them that they know what they are talking about, what they are doing, what they need to do.  Make eye contact often and do not cross your arms.  Self-assurance is broadcasted when a professional is open, direct and calm.  This poise is not only a gift to the team, but also a wonderful trait to emulate.

Be prepared.  The sign of a true professional is someone who is always prepared.  Every meeting, every phone call, every presentation.  Preparation is what separates effective managers from ineffective managers.  If a manager is organized and ready for her day, she will not only be ahead in her industry but will also be passing on an incredible treasure to those looking up to her.

On paper these points do not seem difficult to achieve, but being truly “professional” can be hard work.  It is work that will pay off greatly in your career and your management effectiveness.