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Member Blog Posts in "Management"

Need "Document Reduction" process clients to record and hone processes

posted on January 27, 2012

Five Steps for Measuring Customer Loyalty

posted on January 24, 2012

Investing in customer loyalty isn't just good business, it's good money. For every 1% improvement in your customer retention rate, operating income will improve by 20% and just a 5% reduction in customer defections can lead to an 85% boost in profits. Companies that lead their markets in customer loyalty generate operating margins of 13%, while laggards had margins of just 2%? The bottom line is that customer loyalty is good for the bottom line! Read more »

Author: Laura Patterson

Get More Analytical in 2012

posted on January 8, 2012

As business professionals we make a variety of important decisions every day – from what markets and customers to serve, to what products to offer, from how to improve customer loyalty, to which people to hire and what infrastructure we should buy, and so on. Some of us make these decisions based on experience, others more intuitively. In today’s dynamic environment, we’re learning that companies that make fact-based decisions experience better performance. Read more »

Author: Laura Patterson

An Ocean of Difference

posted on January 4, 2012

Recently, I was talking with a company about becoming their “outsourced” operations manager. Many firms need to have an Operations Manager (OM) in place to provide the foundation and structure to grow. Outsourcing this key role allows businesses of all sizes to profit. Read more »

Author: Brad Closson

The ABLE Method

posted on May 25, 2011

One of the key skills that any professional can posses is the skill of listening. Good listening skills automatically raise the bar on your communication interactions. A tool I created to help my clients hone their listening competence is called the ABLE method. Read more »

Author: Brad Closson

Options: 10 NEW Criteria for Software Purchasing

posted on May 25, 2011

A survey of Accounting Software Buyers, by Deloitte & Touche, has gotten a lot of traction; both on its own and via other publications and bloggers; two sources are referenced below.

Author: Keith German

Three Keys to Strategic Planning

posted on May 10, 2011

A big part of business strategy consulting is teaching about the planning process. The three major elements to strategic planning are creating a strategy, building a plan, and identifying and implementing accountability. Read more »

Author: Brad Closson

Questions to Ask Before Signing Software Purchase Contracts

posted on April 29, 2011

Ok, so you’ve done the hard work and feel like you found a software system that meets your needs. Now comes the dreaded step of reviewing pricing and signing the contract agreement. Do you feel comfortable with the jargon? Read more »

Author: Keith German