As with many “hot” technologies, many organizations got infatuated with the Cloud and quickly started moving everything over and thinking this is it, it is elastic, it can’t go down, and this is our production and disaster recovery all in one. Read more »

Typically, most companies small or big use a phones system called Pbx or "Private Branch Exchange" which must be purchased, located and managed at your office.  The expense of a standard system (Pbx) for an small office is typically two to ten thousand dollars given the extent of the features and number of lines needed. (why? Read more »

One of the best uses of social media is to engage the public directly, with the latest information available, when there is a crisis. An organization should build their brand reputation and online network before something blows up, rather than showing up to engage only after some disaster occurs.(People do notice Johnny-come-latelies on the social Web.) Read more »

When you need business software, what resources have you used, or are available for you to use? In my last post regarding the software exploration process (the effort to find the right software for your business needs and budget), we covered some standard ways to find software. The resources that were referenced are somewhat common to anyone that has ever taken on such a project. Read more »