I have never understood the phenomena of executive leadership that do not listen to their employees.  Frequently, I go to a client’s site to perform an operations assessment and discover that the leadership really has no clue as to what is happening in their companies.  I can only make this observation after meeting with the executives to get their ‘story’ of the business and the directives given to the staff.  I then interview s Read more »

I was in line at the grocery store today when I noticed the woman behind me eyeing my enchiladas.  Always one to make conversation I said “They are actually really good for frozen food, no preservatives or weird chemicals, and they’re tasty.”She sighed, in what I would call “longing”, and said – “I can’t, I’m on Atkins”.  She paused,  smiled wryly and said “sixth time’s the charm…”. Read more »

As a business strategy consultant, I have seen many organizations violate the trust of their employees by not having documented procedures.  It isn’t enough to tell someone your expectations.  You must document them for permanent record, for training, and for communication.  It doesn’t matter if you have one employee or thousands; each employee expects and deserves to have an environment safe from injustice. Read more »

Last fall I arrived at a client hospital site and felt as though I had fallen into the land of Winnie the Pooh.  The manager of the department seemed to focus only on patient privacy issues, very similar to Pooh with his honey. Read more »