Hello NetworkInAustin Businesses...WEDIAKPO!(Write Everything Down, In a Known Place, Once!)We need two firms to implement scaled down large firm processes to reduce the number and length of your operations and project documents. This should save a small (not tiny...) company plenty of time, money, rework, and other benefits to justify the time and expense. Read more »

Investing in customer loyalty isn't just good business, it's good money.  For every 1% improvement in your customer retention rate, operating income will improve by 20% and just a 5%  reduction in customer defections can lead to an 85% boost in profits. Companies that lead their markets in customer loyalty generate operating margins of 13%, while laggards had margins of just 2%?  The bottom line is that customer loyalty is good for the bottom line! Read more »

Imagine this, several years ago you entered into a contract with a manufacturer to distribute their product.  Under the agreement you sell their product in an exclusive territory.  Fast forward to today.  The economy is difficult and sales are down.  The manufacturer comes to you and tells you that, despite the slow economy, you are required to purchase far more product from them then you can ever hope to sell – to the tune of $2 million.  They claim that the agreement provides for purchase minimums that must be met and any failure to do so would constitute a breach Read more »

A proposed bill in the US House of Representatives and Senate is stirring up a fiery debate between copyright holders and technology companies.  The bill is referred to as the “Stop Online Piracy Act.”. Read more »